Lived Experience / peer support specialists

What We Mean by "Lived Experience"

At The Support Yard, lived experience refers to the first hand knowledge and insight gained by individuals who have faced mental health challenges themselves, whether that includes stress, anxiety, depression, addiction, grief, or other forms of emotional distress.

In the context of the UK building materials supply sector, this may include experiences shaped by long hours, high-pressure environments, isolation, or the unique demands of physical and supply chain work.

We recognise that those who have “been there” bring powerful understanding, empathy, and hope to others navigating similar struggles. That’s why lived experience is at the heart of our peer led support and recovery focused coaching.

A Peer Support Specialist is someone who uses their own lived experience of mental health challenges, recovery, or trauma to support others going through similar experiences. They're trained to provide emotional, social, and practical support, not as clinicians, but as equals who’ve “been there.”

Core Roles of a Peer Support Specialist

Emotional Support

Offer empathy, active listening, and non-judgmental presence.

Share their own recovery story when helpful, to instil hope.

 Practical Guidance

Help individuals set recovery goals (e.g. returning to work, reducing stress).

Offer strategies and resources for coping, based on personal experience.

Advocacy

Empower people to speak up for their needs in workplaces, services, or families.

Sometimes act as a bridge between the person and professionals or services.

Model Recovery

Show that recovery is possible by living as an example.

Promote self-determination and personal strengths.

Reduce Stigma

Normalise conversations about mental health, especially in environments (like construction supply sectors) where stigma may be high.

Create safe, relatable spaces to talk.

⚠️ What We Don't Do:

We are not therapists, doctors, or case managers.

We  don’t diagnose or treat, but we complement professional care.

They “Get It”

Peer Support Specialists understand the demands of the supply chain, yards, sales pressure, and physical roles. They speak the same language and offer relatable support without clinical jargon.

Confidential and Non Judgmental

Sometimes it’s easier to talk to someone who isn’t your manager or HR. Peer support creates a safe, stigma-free space for honest conversation.

Early Intervention

They help spot the signs of stress, burnout, or crisis early, before things escalate. A simple check in could prevent long term absence or breakdown.

Builds Workforce Resilience

By promoting emotional wellbeing and encouraging open conversations, peer support strengthens team morale, trust, and overall culture.

Encourages Recovery and Return to Work

Peer Support Specialists help individuals rebuild confidence, set goals, and gradually return to work after mental health leave, with someone walking alongside them.